Terms & Conditions

1. Acceptance of Terms

By registering for an account on this website you ("the Account-holder") acknowledge and agree to be bound by these Terms and Conditions.

Payments made to SIMcloud ("the Vendor") constitute an irrevocable order paid in advance for Airtime, Data and/or any other products or services you will request for delivery after payment. A payment does not bind you to any specific products or services until you have selected and requested the products for fulfilment of the order.

You agree to purchase Airtime and/or data at the ICASA-approved pricing applicable to the relevant offering as displayed or otherwise made available on this Website.

2. Changes to the Service and Information

All marketing information, commands, know-how, technical information, operating procedures and other information contained on this Website form part of the operating system and service offering of the Vendor.

Such information, together with the available products, pricing, functionality and technical processes, may be amended, updated or withdrawn from time to time at the sole discretion of the relevant Network and/or the Vendor.

The information contained on this Website is therefore subject to change without notice.

3. Intellectual Property

The Airtime delivery platform, including its software, systems, technology, processes and associated functionality, constitutes proprietary software and intellectual property of the Vendor.

No right, title or interest in the platform or its underlying intellectual property is transferred to the account holder by virtue of registration or use of the service.

4. Registration and Service Fees

Registration for a SIMcloud account is free.

No registration fee or monthly subscription fee is payable for the use of the standard free SIMcloud service.

The Vendor reserves the right to introduce charges for additional services, products or functionality where applicable. Any such charges will be communicated in the relevant offering.

5. Prepayments and Available Funds

The SIMcloud service operates on a prepayment basis.

The delivery of Airtime, data and other prepaid services is subject to sufficient prepaid funds having been paid in advance to the Account-holder's account at the time the services are selected for delivery.

Payments made to the Vendor are prepayments for goods and services to be delivered in the future and are not refundable or redeemable for cash.

Once funds have been paid into the Account-holder's account, those funds may only be used for the purchase of Airtime, data and/or other VAS products or services made available through SIMcloud, subject to the applicable terms and conditions.

6. Failed Orders

Where an order cannot be successfully processed, the order will not be charged for and the reserved funds will be returned to the account after the failure.

No cash refund will be made in respect of any unsuccessful order.

7. Airtime Pricing and Payment Methods

Airtime is available at the prices quoted on the Website to South African clients who make payment via PayShap (preferred, quickest) or by EFT.

Where the Account-holder makes a cash deposit into the Vendor's bank account, the Vendor reserves the right to recover any bank charges levied against the Vendor in respect of the cash deposit.

Any applicable bank charges may be deducted from the amount available for the purchase of Airtime, data or other services.

8. Payment References

For security and automated allocation purposes, the Account-holder must use only the mobile telephone number registered to the SIMcloud account as the payment reference when making a payment.

The following rule applies:

No payment for an identical amount may be made into the Vendor's bank account within seven (7) days of a previous payment of the same amount. Such payments could be subject to a 7-day delay before being available for orders.

The minimum payment is R100.00.

Where an incorrect, incomplete or unauthorised payment reference is used, the payment may be allocated to a suspense account and manual intervention may be required to identify and allocate the payment correctly. An administration fee of R150.00 per such occurrence will apply where manual intervention is required as a result of an incorrect payment reference or other payment allocation error caused by the Account-holder or paying party.

9. Electricity Purchases

Where prepaid electricity is purchased through SIMcloud, an online fee of 3% of the purchase value will apply, up to a maximum of R10.00 per transaction.

10. Refunds

SIMcloud operates on a strict no-refund basis.

Payments made to the Vendor are prepayments for goods and services to be delivered in the future and are not refundable or redeemable for cash.

Accordingly, payments made to the Vendor are not refundable, not transferable into cash and may be withdrawn only in the form of products or services offered by SIMcloud.

11. Personal Information

The Vendor will not disclose or share the account holder's personal information with any outside party except where:

• disclosure is required or permitted by law;
• disclosure is necessary to provide or administer the services requested by the account holder; or
• disclosure is necessary to protect the rights, property or security of the Vendor, its customers or service providers.

By registering for a SIMcloud account, you consent to the Vendor communicating with you by email regarding Airtime, data, SIMcloud services, transactions, account administration and related service information.

12. Liability

The Vendor will take reasonable steps to process valid orders correctly and to maintain the availability and integrity of the SIMcloud service.

However, to the maximum extent permitted by applicable law, the Vendor shall not be liable for any direct, indirect, incidental, consequential, special or other loss or damage arising from or relating to the use of the service, including any loss or damage arising after a valid Airtime, data or other recharge request has been submitted.

The Vendor shall not be responsible for delays, failures or interruptions caused by circumstances outside its reasonable control, including failures or interruptions affecting mobile networks, banking systems, payment providers, electricity providers, telecommunications infrastructure, internet connectivity or other third-party systems.

13. General

The Vendor reserves the right to suspend, restrict or terminate an account where it reasonably believes that the account is being used fraudulently, unlawfully, abusively or in breach of these Terms and Conditions.

The Vendor may amend these Terms and Conditions from time to time. The latest version published on the Website will apply to the use of the service.