How to Buy a Spur Voucher Online with SIMcloud

You can order a Spur digital voucher from SIMcloud when Spur appears in the live Gift Cards catalogue. Choose an available amount, enter a traceable reference, review the wallet total and then retrieve the final voucher from Voucher History.

Prepare the restaurant gift

A restaurant voucher is often purchased for a birthday, staff recognition, customer thank-you or competition. Confirm the recipient and occasion before buying so that the reference and delivery message are useful later.

• Confirm that Spur is the intended voucher brand.
• Approve the voucher amount.
• Ensure the SIMcloud wallet has sufficient balance.
• Choose a private delivery channel.
• Keep the retailer’s current redemption rules separate from your internal reward message.

Find Spur in the Gift Cards catalogue

1. Sign in and open Gift Cards.
2. Search for Spur.
3. Open the active product card.
4. Review the currently available voucher amounts.
5. If Spur is not shown, wait for supplier availability rather than choosing a different restaurant without approval.

Buy the Spur voucher

1. Select a live denomination.
2. Add a reference such as an employee number, campaign code or customer case.
3. Review the voucher amount, fee where applicable, total and wallet balance after purchase.
4. Resolve any balance shortfall.
5. Place the voucher order once.
6. Monitor the same order in Voucher History until it is final.

Deliver the voucher responsibly

Verify the product and value, then deliver the returned voucher code privately. If expiry or redemption information is supplied, include it exactly as returned instead of rewriting it from memory.

For a company reward, retain the non-secret audit trail:

• Approver and recipient.
• Reason or campaign.
• SIMcloud order ID and internal reference.
• Voucher value and total billed amount.
• Final status and delivery confirmation.

Use Spur vouchers in a rewards campaign

For several recipients, the bulk CSV workflow is more controlled than repeated single orders. Prepare one row per approved voucher, validate the batch, review the total and reconcile every final status.

For a recurring programme, use the VAS API and fetch the product catalogue before ordering. Restaurant product availability may change, so the application must handle a temporarily unavailable product without substituting another brand automatically.

Choose a useful reference and delivery message

The SIMcloud reference is for operations and reconciliation. It should identify the approved purchase without containing the voucher code or unnecessary personal data. A pattern such as STAFF-REWARD-2026-0042 or CUSTOMER-THANKS-1842 is more useful than gift.

The delivery message serves a different purpose. Tell the recipient who the voucher is from, why they are receiving it and where to find help. Include the current supplier redemption information returned with the completed voucher, but keep the code itself in the private part of the message.

Resolve common Spur voucher problems

Frequently asked questions